Refund policy
Refund Policy
Because all products sold by Build Blueprint are digital downloads, the following return and refund terms apply.
30-Day Refund Requests
You may request a refund within 30 days of purchase only if the digital product has not been downloaded or accessed.
Once a digital product has been downloaded or accessed, the purchase is final and is not eligible for return, refund, or exchange, except when there is a verified issue with the product.
Product Issues
If your download is defective, corrupted, incomplete, or materially different from the product you ordered, contact us at support@buildblueprint.com. Please include your order number and a description of the issue.
We will review the request and, when appropriate, provide corrected or replacement files. If we cannot resolve a verified product issue, we may issue a full or partial refund to the original payment method.
The following generally do not qualify as product issues:
- Changing your mind after downloading the product
- Purchasing the wrong plan, size, format, or product
- Failure to review the product description or specifications before purchasing
- Incompatibility with software not identified as compatible on the product page
- Local permit, zoning, engineering, code, or professional-stamping requirements
- Construction costs, material availability, or site-specific conditions
- Modifications requested after purchase
Please review the product description, dimensions, included files, and other specifications carefully before placing your order.
Returns
Digital products cannot be physically returned. Do not mail printed plans, storage devices, or other materials to us. No return shipping label or return address is required.
Exchanges
We do not offer exchanges for downloaded digital products. If you purchased the wrong product and have not downloaded or accessed it, contact us within 30 days of purchase. Any replacement or account credit is subject to our review and approval.
Sale Items and Gift Cards
Downloaded sale items are final sale unless there is a verified issue with the product. Gift cards are non-refundable except where required by law.
European Union Right of Withdrawal
If you are a consumer in the European Union, you may have a 14-day right to withdraw from a purchase. However, this right may end once delivery of the digital content begins if you expressly consented to immediate delivery and acknowledged that beginning the download would cause you to lose your right of withdrawal.
This section does not limit any non-waivable rights you may have under applicable consumer-protection law.
Approved Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after approval. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since we approved your refund, contact us at support@buildblueprint.com.
Contact Us
For refund questions or problems with a downloaded product, contact:
Build Blueprint
support@buildblueprint.com
www.buildblueprints.com
Your existing Shopify template is built for clothing and physical merchandise; leaving references to tags, packaging, shipping labels, and damaged deliveries would make the policy look careless and create ambiguity. This version matches the instant-download products shown on your website. Have counsel review the EU language and ensure your checkout captures the required consent before relying on the withdrawal-right exception.